Horrizon Global provides a wide range of integrated outsourcing solutions at the convergence of our other core service offerings. Horrizon BPO solutions leverage tech platforms to build agility into organizations’ products and processes enabling them to respond real-time to existing and emerging business environment opportunities and challenges. Horrizon BPO solutions help organizations balance risk-reward interface, thereby enabling them to management costs and maximize market value and efficiency.

Horrizon BPO services range from traditional outsourcing model solutions including call centre services, HR and accounting, digital records management among others as well as agile, value added solutions and platforms including business intelligence, AI, analytics, value chain analysis and integration, process design, global supply chain and logistics management (off shore, near shore and onshore services management). Our BPO solutions and solution platforms are designed and equipped for agility, resilience and responsiveness as well as scalability and sustainability guaranteeing our clients and partners responsiveness to changing business environment.

The Horrizon outsourcing services cover and include Business Process Automation (BPA). Through BPA, Horrizon helps organisations streamline the processes they do not wish to or cannot outsource. Software-as-a-Services (SaaS) enables organisations outsource the software used to run processes rather than outsourcing the business processes themselves giving clients peace of mind by avoiding the rigours and pains of system design/development, implementation, change management and maintenance.

Horrizon offers a suite of solutions for different business processes including accounts payable, procurement, expense reporting, and capital project management. These programs work together seamlessly and also integrate with existing client ERP software through a range of custom APIs to help businesses adapt, innovate, problem-solve, and find more efficient ways of conducting daily operations. The ability to identify problems and find innovative solutions is key to business success. However, it’s not enough to reactively fix problems when they come up, it is as important that organisations reengineer business processes before problems crop up. This is where Horrizon solutions meet client needs and aspirations, helping them not just to outsource and automate, but to continuously appraise and improve their products and processes. Horrizon BPO solutions employ critical thinking, process and path analysis techniques to generate integrated end-to-end solutions and novel approaches that build industry leadership and sustainable competitive advantage. The services provided include; Call/Contact Centre Services: Human Resource Outsourcing (HRO): Accounting and Book Keeping: Digital Records Management (DRM): Business Intelligence, AI and Analytics: Process Design and Improvement: Software as a Service (SaaS): Global Supply Chain Integration and Management (SCI&M).